1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, contact information (address, phone number, email).
Health Information: Medical history, symptoms, medications, diagnoses, treatment notes, and other information shared during your consultation.
Payment Information: Credit/debit card details or other billing information when you pay for consultations.
Technical Information: IP address, browser type, operating system, and usage data when visiting our website.
2. How We Use Your Information
We use your information to:
Provide virtual healthcare consultations and follow-up services.
Maintain accurate medical records.
Process payments and manage billing.
Communicate with you regarding appointments, results, and health updates.
Improve our website, services, and user experience.
Comply with applicable legal and regulatory obligations.
3. How We Protect Your Information
We take appropriate administrative, technical, and physical measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure communication channels, and restricted data access to authorized staff only.
4. HIPAA Compliance
As a healthcare provider, Ryden Virtual Telehealth complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in compliance with HIPAA rules, ensuring confidentiality and security at every step of your care.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal or medical information.
We may share your information only in the following situations:
With other healthcare providers involved in your care (with your consent).
With insurance or billing partners, as necessary to process claims.
When required by law or to comply with a court order or legal process.
To protect the safety, rights, or property of patients or others.
6. Your Rights
You have the right to:
Access and request copies of your health records.
Request corrections to inaccurate or incomplete information.
Request restrictions on how your data is used or disclosed.
Withdraw consent or request that your records be deleted (where legally permissible).
To exercise these rights, please contact us using the details below.
7. Data Retention
We retain medical and personal records only for as long as necessary to provide care or as required by law and professional standards.
8. Cookies and Website Usage
Our website may use cookies and tracking technologies to enhance user experience and collect analytical data. You can adjust browser settings to refuse cookies, though some features may not function properly.
9. Third-Party Services
We may use secure third-party tools (e.g., telehealth or payment gateways) that follow strict privacy and security standards. Each third party maintains its own privacy policy governing data handling.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our practices. The latest version will always be posted on this page with the updated date.
11. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Ryden Virtual Telehealth
Attn: Privacy Officer
Email: info@ryden.telehealthpractices.com
Phone: (424) 558-0314